“I can’t compliment you enough on your service and the way you handled our customer request. We purchased a Snappy Shaker from S. Howes about 20 years ago and no one knew how to fix it because it never had a problem in 20 years. When we finally had a complication, we were struggling for answers and called S. Howes, Inc.

The shop manager suggested that we have a conference call with the engineers and shop employees who built the equipment. The S. Howes team was able to figure out the problem and sent us the replacement parts overnight. The engineers were right on with the directions in how to check and fix the machinery. It was a tremendous response and the machinery now works perfectly. S. Howes was 100% behind us and that is what we needed at that time.”

“I have been dealing with S. Howes for almost 18 years. I find the customer serviceand the quality of the products very satisfying. I would have no problem referring other individuals or companies to S. Howes.”

“First, I want to thank you for putting up with this process for the last two or three years. You have made it easy, from my point of view. It was quite a process to design the unit because of our special needs: four tanks all of different heights, the large number of chemicals in our process, and some chemicals in 50 lb. bags that are solid as bricks.

The unit has performed excellently since we received the unit. All of the production people appreciate how easy it is to set up a at the various tanks, and admire how ergonomically correct the unit operates.”

“I am writing to compliment you on your support staff and Customer Service Quality. I first became acquainted with your service staff in July of 2001, when an arm paddle assembly broke off in our 12 year old S. Howes mixer. I called and spoke to your salesperson. She could not have been more helpful. We were up and running in “ Jig Time.”

It is rare these days to receive such personalized care from a supplier and I would like to thank you and the whole crew.”

“In reply to your letter of the 24th inst., would say that it is a pleasure to advise you that the BARLEY CLEANING, SEPARATING AND GRADING MACHINES you installed in our barley Cleaning House several years ago have given us perfect satisfaction in every particular.

These machines have now been in operation for three seasons and have done everything that you claimed for them, and the cost of repairs and maintenance is very little considering the enormous amount of work they do.”